NXT Cloud Chat – Privacy Policy

This Privacy Policy explains how personal data is collected, used, and protected when you use the NXT Cloud Chat website (nxtcloudchat.com) and the NXT Cloud Chat WordPress plugin (“Product”). The Product is developed and distributed by NXTWEBSITE.

1. Overview

NXT Cloud Chat is a self-hosted WordPress plugin. All WhatsApp conversations, contacts, templates, and related messaging data are stored within the customer’s own WordPress database. NXTWEBSITE does not automatically access, monitor, or store your chat data unless explicitly provided for support purposes.

2. Information Collected on This Website

When you use nxtcloudchat.com, we may collect:

  • Name and email address (contact or support inquiries)
  • Purchase and license information
  • Technical support details
  • Basic analytics and usage data
  • Cookies for functionality and security

3. Data Processed by the Plugin

The NXT Cloud Chat plugin may process:

  • WhatsApp message content
  • Contact details and metadata
  • Authentication and login data
  • Templates and campaign data
  • Usage logs

This data is stored on your own WordPress server. You are the data controller for any personal data processed through your installation of the plugin.

4. WhatsApp / Meta Integration

The Product integrates with the WhatsApp Cloud API operated by Meta Platforms, Inc. When messages are sent or received, data is transmitted through Meta’s infrastructure and subject to Meta’s privacy policies.

NXTWEBSITE does not control Meta’s data practices, retention policies, or processing methods.

5. Legal Basis for Processing (GDPR)

Where applicable under European data protection laws, we process personal data based on:

  • Performance of a contract (product purchase and support)
  • User consent (contact forms or communications)
  • Legitimate interests (security and service improvement)
  • Legal obligations

6. Cookies

We may use cookies for website functionality, analytics, and security. Cookies help maintain sessions, prevent fraud, and improve performance. You may disable cookies in your browser settings; however, some features may not function properly.

7. Data Sharing

We may share limited information with:

  • Payment processors for transaction handling
  • Hosting providers for website operation
  • Meta (WhatsApp Cloud API) for messaging transmission
  • Authorities when required by law

We do not sell personal data.

8. Data Retention

Website contact and purchase data are retained as necessary for support, legal compliance, and accounting purposes. Plugin-generated messaging data retention is controlled by the customer within their own WordPress installation.

9. User Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, contact support@nxtwebsite.com.

10. Security Measures

We implement reasonable administrative and technical safeguards including SSL encryption, secure hosting practices, and controlled access systems. However, no system can guarantee absolute security.

11. International Data Transfers

Data may be processed in countries outside your residence, including through Meta’s global infrastructure. By using the Product, you acknowledge and consent to such transfers where permitted by law.

12. Children’s Privacy

The Product and website are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Product or website after changes constitutes acceptance of the revised policy.

14. Related Policies

Please also review:

15. Contact Information

If you have privacy-related questions, contact: support@nxtwebsite.com

Last updated: 27/02/2026

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