Effective Date: 21-02-2026
Product: NXT Cloud Chat (WordPress Plugin)
Developer & Seller: NXTWEBSITE
Official Purchase Website: nxtwebsite.com
Support Contact: support@nxtwebsite.com

This Refund Policy explains how refunds are handled for purchases of the NXT Cloud Chat Pro plugin. By purchasing the product through nxtwebsite.com, you agree to the terms outlined below.

1) About NXT Cloud Chat Purchases

NXT Cloud Chat is a digital WordPress software product developed by NXTWEBSITE and sold through the official website nxtwebsite.com.

Because the product is a downloadable digital plugin and license-based software:

  • No physical goods are shipped.
  • Access to files and licenses may be granted immediately after purchase.

2) Refund Eligibility

We want you to be satisfied with your purchase. Refund requests may be considered under the following conditions:

  • The request is submitted within 14 days of the original purchase date.
  • You experienced a technical issue that prevents the plugin from functioning as described.
  • You have contacted our support team and allowed reasonable time for troubleshooting.
  • The issue cannot be resolved through updates, configuration guidance, or support assistance.

Refunds are provided at our reasonable discretion after reviewing the request.

3) Non-Refundable Situations

Due to the nature of digital software, refunds are generally not granted in the following cases:

  • Change of mind after purchase
  • Lack of required technical knowledge or setup difficulties
  • Conflicts caused by third-party plugins, themes, hosting, or server configuration
  • Failure to read product features, documentation, or compatibility details before purchase
  • Requests made after the refund eligibility period
  • Issues related to Meta/WhatsApp account approval, policy restrictions, or external platform fees
  • Meta conversation charges or WhatsApp Cloud API usage costs

4) Self-Hosted Software Responsibility

NXT Cloud Chat is a self-hosted WordPress plugin, meaning:

  • All installation, configuration, and hosting environments are controlled by you.
  • Performance and compatibility may vary depending on your WordPress setup.

Refunds cannot be issued based solely on server environment limitations or custom modifications made to the plugin.

5) Subscription and License Renewals

If your purchase includes a yearly license:

  • Renewal payments are typically non-refundable once processed.
  • You may cancel future renewals before the next billing cycle through your account or by contacting support.

6) How to Request a Refund

To request a refund, contact our support team with the following details:

  • Order number or purchase confirmation
  • Website URL where the plugin is installed
  • Description of the issue you are facing
  • Screenshots or error messages (if applicable)

Submit requests to: support@nxtwebsite.com

Our team may request additional information to verify eligibility.

7) Refund Processing

If a refund is approved:

  • The refund will be issued through the original payment method whenever possible.
  • Processing times may vary depending on the payment provider or bank.
  • Access to updates, support, or premium features may be revoked after a refund is completed.

8) Third-Party Platform Charges

NXT Cloud Chat integrates with the official WhatsApp Cloud API provided by Meta. Any charges applied by Meta or related services are not refundable by NXTWEBSITE. You are responsible for reviewing Meta’s pricing and billing policies separately.

9) Changes to This Refund Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page with the updated effective date.

10) Contact Information

For refund inquiries or billing questions, please contact:

NXTWEBSITE Support
Email: support@nxtwebsite.com
Website: nxtwebsite.com