User Guide

NXT Cloud Chat – Complete User Guide

NXT Cloud Chat is a WordPress plugin that securely connects your site with the official WhatsApp Cloud API. This guide walks you through installation, WhatsApp App setup, configuration, and full usage of every module in the plugin.

Installing NXT Cloud Chat Plugin

Install via WordPress Dashboard

Log in to your WordPress admin
Go to Plugins → Add New
Click Upload Plugin
Select nxt-cloud-chat.zip
Click Install Now
Activate the plugin

Once activated, you will see a new menu:

NXT Cloud Chat

Dashboard
Chat Window
Contacts
Groups
Templates
Send Broadcast
History
Authentication
Settings
Add-on

Creating and Setting Up the WhatsApp Cloud API App (Meta Developer Platform)

This section guides you through creating a WhatsApp app so your WordPress plugin can send messages, OTPs, and manage conversations.

Create a Meta Developer Account

Visit: https://developers.facebook.com/
Log in with your Facebook Account
Accept the terms and complete profile verification

Create a New App

Go to My Apps → Create App
Click Create App
Enter:
App Name (e.g. NXT Cloud Chat Integration)
App Contact email
Click Next
Select Other and click Next
Select an app type Business and click Next

Select Business as the app type
Enter:
- App Name
- Contact Email
Choose your Business portfolio then click Create app
Add Product to your app on the app dashboardScroll down to WhatsAppClick Set Up
You will be redirected to WhatsApp Business Account Setup.

Select your business portfolio, then continue.
Select Quickstart under WhatsApp on right side menu

Click Start using the API.
On API Setup page

Click on Add phone number.
In Add phone number popup, Create a WhatsApp Business profile

Fill your WA Business profile then click Next.
Add your new WhatsApp Phone number and click Next.
A text message will be received on the phone with a verification code, then enter your code and click Next.
In API Setup page, select your WhatsApp number From
Then Generate access token and set App Mode to LIVE.
Now copy the App ID, Access token, phone number ID, WhatsApp Business Account ID, and paste it on NXT Cloud Chat WordPress plugin Settings page and click on Save Settings.

Note:This generated access token is temporary, and valid only for 24 hours.
Messages will be sent only after your Business verification and Payment method completed.
Generate a permanent access token
Go to App Dashboard –> Select your App

Go to Business Settings

In Business portfolio, go to System users, click on Add button, then Create system user.
Assign WhatsApp account to system user.

Select assest type WhatsApp accounts, then select the assest of your app, then give full control.

Now select system user click on Generate token.

Select app –> Next
Set expiration –> Never –> Next
Assign Permission
business_management
whatsapp_business_management
whatsapp_business_messaging
whatsapp_business_manage_events (optional)
click on Generate token
Verify Account

Verify account with phone number.
Once verification is completed, Access token generation approved will appeared.

now click on Generate token button.

Token created, copy the permanent token and save else where securely.
Paste it on our NXT Cloud Chat WordPress plugin Settings.
To check the connection, click on Check All Connections

To configure webhooks to receive messages,

Click on Configure webhooks button.
Configure webhook with NXT Cloud Chat WordPress Plugin.
Copy Callback URL and Verify token from NXT Cloud Chat WordPress Plugin, paste it on Meta Developer Dashboard.
Click Verify and Save
Once Webhook is verified, webhook fields will be appeared.

Subscribe the messages

Remaining fields are optional, for future use subscribe remaining fields also.

Now NXT Cloud Chat WordPress Plugin has been successfully configured with Meta WhatsApp Cloud API account.